We currently charge shipping fees on 'Per Order' basis. Depending on your location and shipping mode the price will vary, please refer to chart below for details.
All our orders are packed and shipped within 24 hours upon payment confirmation. We use POSLAJU / Air Parcel / TA-Q-BIN / ABX for most of our orders . They are able to ship overnight to most cities and towns in the Peninsular Malaysia, however you should allow 1-3 business days in case any unexpected delays. East Malaysia orders may often take 4 to 5 extra days, so please allow 5 to 7 business days for delivery.
We will provide the POSLAJU / Air Parcel / TA-Q-BIN / ABX tracking number by email once we sent out the goods so that you can check and track the shipment status online.
Note: Please white-list our email address firstname.lastname@example.org in your email account, so when we email the shipping status to you, it won't go into the Junk mail folder.
PACKAGING: We use hard cover boxes for all our delivery to avoid damage on the item, kindly refer to the below picture for our packaging
why buy from us?
Buy with confidence, we have many Good feedback from buyers!
a days ago Muhammad Ridhwan Abdullah said : "Excellent services.
2 days ago 钟泽维 said : "Just ordered yesterday and I received it today! A very fast delivery and item is arrived in well protected condition."
4 days ago Azman Azmawi Abdulla said : "Order received, thanks, recommended seller,i will trade again next time"
a week ago Ivan Pang said : "Items have been received,very fast delivery, Thanks "
a week ago Alex Tan said : "My 13th model kit purchased from this shop, so far all the products came without a single scratch. Although the price is not the cheapest, I'm still more than willing to pay the extra money for the great customer service and very fast delivery speed. Keep up the good work guys. "
1.) Do I get my balance back when I bank in more then order amount?
Yes, We will refund to you the balance you over paid in the parcel. For e.g. if customer is being charged for RM58.50 and he bank in RM60, the balance RM1.50 shall be delivered together with the parcel given back to the customer.
1.) What if the item you received is Damaged or Defective?
You can send us an email and report the damage. We will then guide you to return the damaged or defective items ,and we will make a new replacement to you. If the case, we fail to replace, we will give you a refund excluded postage. Processing your return usually takes 2 business days from the day we receive the return products.
1.) Where is your shop that I can view the products?
Gundam.my is presently an pure Internet retailer without a physical store. We do however have a counter for self collection (after customer order online) around Klang Valley.