Frequent ask Questions

1. Purchase:

How to purchase products on gundam.my?
It is simple and we would love to guide our valued customer how to do it. Click on either gundam grade on the left hand side of the website, and then you will see the pages coming out with all the desired grade product coming out, if you notice carefully, there's an "add" Button on the same page as well, click on the "add".

You will see the gundam boxart image 'flying' to the top right of the shopping cart. Now the shopping cart has filled with products, with a button called 'Checkout', if you wish to continue shopping, just ignore the button, until you're satisfied.

Then finally, click on the 'Checkout' button, it will ask you where you would love us to send your item to. For Peninsula Malaysia, it is MYR 8 and for Sabah / Sarawak, it is MYR 12. After you choosen the courier service, you're invited to filled in the postal information, and your contact data, you can select either payment method.

After pressing on the 'Proceed to Payment', you will be given alot of choice of payment method. Filled in your information, and finally you will receive an order email consists of product ordered summary information on your e-mail account.

Is there any easier way for me to avoid filling up the check out form again & again?
Yes, there is, did you notice we support facebook account login?

After login you will be presented with several menu including updating your profile. You may click on 'update profile' to filled in the blank for the automated form filled in to avoid the tedious task again. You may login and try it out.

2. Payment:

Can we COD or Meet Somewhere to buy ?
Sorry, we are operating as a Internet Shopping model, we don't have intention to go backward for COD and meet somewhere trade. If you don't trust us today. Please don't buy. Just come visit us our webstore from time to time until you feel comfortable and secure, then only you buy.

Do you accept credit card?
Yes, we accept online credit card transaction. Please note that the Payment is process by Mobile88.com Sdn Bhd. The Name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from Mobile88 on the Transaction.

If I bank in to your account, how do you verify my payment?
Well, valued customer can either give us a short messages to the site owner's contact number 012-8838617, Mr. Johnny Kuan, or you could email us your payment information. Please do include information like orderid, payment amount, payment method, payment target bank (to which bank you banked in), and we will do the rest.

There are also some customer in the history did scan the bank-in slip and send the e-mail to us, both way worked. And, if you don't have an e-mail account, you can simply Contact Us the detail too.

More detailed instruction on payment method and payment options can also be found here.

3. Shipping

What is a tracking code /shipping code?
Tracking code /shipping code is a series of number passed over to consumer/buyer as proof of delivery status. Tracking code will allow you to keep track of your product whereabout. Sometimes, if consumer/buyer were away from delivery address, they will receive a re-mail notification from the courier service provider.

Consumer may call the courier provider to re-send them your products if needed. E.g. of tracking code would be: EN419441385MY. And as a part of our SOP, we will send a simple instruction e-mail to customer where they able to login to the website address to check their courier status. E.g. of courier status expected would be:

How much is shipping?
To find out how much shipping will cost, add the items you are interested in, to your shopping basket. Note that in doing this, you are not obligated to purchase these products. When viewing your shopping basket, you will see an option called 'Check Out'. When selecting this option, you will be forwarded to the 'Shipping Information Page.' Please enter your shipping address and shipping method and your shipping charge will appear. After viewing your charge, select the cancel button to cancel the check out process.

- If you are in Sabah / Sarawak / Borneo Island - Please select 'East Malaysia' on the Shipping Information Page as shipping method.

- If you are in states OTHER then Sabah / Sarawak / Borneo Island in Malaysia- Please select 'Peninsula Malaysia' on the Shipping Information Page as shipping method.

When will you send my orders?
Normally we will send your orders out the next day after receiving your payment by midnight 12am. Some items will be sent out on the 2nd or 3rd day after receiving your payment. However some items are back order or imported from oversea will take up to 2 weeks.

4. What are the shipping options?
Besides the shipping method stated during 'Check Out', buyers can request other modes of shipping by mentioning in the instruction box during 'check out'. we will then reply with the rate by email

5. Product quality & return :

What if the item you received is Damaged or Defective?
You can send us an email and report the damage. We will then guide you to return the damaged or defective items ,and we will make a new replacement to you. If the case, we fail to replace, we will give you a refund excluded postage. Processing your return usually takes 2 business days from the day we receive the return products.

6. Others

Where is your shop that I can view and test the products ?
Gundam.my is presently an pure Internet retailer without a physical store and we also don't have a counter for self collection.

How can I ensure to receive the item after making payment?
Gundam.my is owned by a Malaysia registered company Green Strategy Marketing (001898202-W). All transaction is protected by Malaysia business law.

4. How do I know if your company identity is true?
This is a simple task, you can query our company registration no. identity by using Malaysian's local .my Registry Administrator's Panel, .my whois panel here.

Key in 'gundam', select '.my' and press 'submit' to get our company registration no information. We hate fake sellers, and did our part best to try stop them by educating buyer how to verify their existance, and fokes, for public advertisement websites, kindly think twice before approach them, by browsing their company profile, call to make sure they exists. Those, without company profile, doesn't answer to e-mail / handphone messages / company addresses / is very trading-risky, in common sense.

What's the differences of the grading in gundam?
1. Perfect Grade(PG) - 1/60 - the most details and have alot of parts. most of the time the eyes part can glow and usually come in a big box.

2. Master Grade (MG) - 1/100 - the most popular grade among others. second most details kits than perfect grade. has a inner frame and also outside armour.

3. Normal/Non Grade (NG) - 1/100, 1/60(Big Scale NG) - MG scale with no inner frame and also of course less details than MGs

4. High Grade(HG) - 1/144 - NG level with smaller scale.

5. First Grade(FG) - 1/144 - The most less details grade among all...usually been mold in just 2 or 3 basic colors. and the manual usually printed on the box

6. Real Grade(RG) - 1/144 - In 2010, RG (Real Grade) surpassed HG as the top-end series of the 1:144 Gunpla line. The kits feature extensive detail and articulation, as well as a poseable skeletal frame comparable to the 1:100 Master Grade kits. The first RG kit was the 1/144 RX-78-2 Gundam, followed by the 1/144 MS-06S Char's Zaku II.

7. Speed Grade(SG) - 1/200 - Painted kit straight on the runner...just cut the piece out and assemble...minor lining needed to look more nicer

Do you still have questions?
If you still didn't find the answer you were looking for, you can email us at support@gundam.my