1.) What if the item you received is Damaged or Defective?You can send us an email and report the damage. We will then guide you to return the damaged or defective items ,and we will make a new replacement to you. If the case, we fail to replace, we will give you a refund excluded postage. Processing your return usually takes 2 business days from the day we receive the return products.
1.) Is there any easier way for me to avoid filling up the check out form again & again?Yes, there is, did you notice we support facebook account login?
After login you will be presented with several menu including updating your profile. You may click on 'update profile' to filled in the blank for the automated form filled in to avoid the tedious task again. You may login and try it out.
2.) How to purchase products on gundam.my?It is simple and we would love to guide our valued customer how to do it. Click on either gundam grade on the left hand side of the website, and then you will see the pages coming out with all the desired grade product coming out, if you notice carefully, there's an "add" Button on the same page as well, click on the "add".
You will see the gundam boxart image 'flying' to the top right of the shopping cart. Now the shopping cart has filled with products, with a button called 'Checkout', if you wish to continue shopping, just ignore the button, until you're satisfied.
Then finally, click on the 'Checkout' button, it will ask you where you would love us to send your item to. For Peninsula Malaysia, it is MYR 8 and for Sabah / Sarawak, it is MYR 12. After you choosen the courier service, you're invited to filled in the postal information, and your contact data, you can select either payment method.
After pressing on the 'Proceed to Payment', you will be given alot of choice of payment method. Filled in your information, and finally you will receive an order email consists of product ordered summary information on your e-mail account.
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