FAQs

Ans: Gundam.my is owned by a Malaysia registered company Greenomic Commerce (002099017-W). All transaction is governed and protected by Malaysia business law.
Ans: No, we don't have any retail shops, but you can visit to our office at Ampang to purchase the item directly from us.
Ans: Our office is located at: 
Greenomic Commerce Sdn Bhd
No. 11-1, Jalan Indah 1,
Taman Dagang Permai, 68000 Ampang
Selangor
[ Melyssa Seafood Upstair ]
You can click on HERE to check our office location.
Ans: Our office open from 9:30am to 6:30pm from Monday to Friday and from 10:00am to 1:00pm on Saturday. Sunday and Public Holidays are closed.
Ans: COD only available at our office that located at Ampang and there is no credit card facility in our office. Hence, we strongly recommend our customer to make an order through online in advance, then select "Self Collect at Gundam.my Ampang Office" to avoid shipping fee charges.
You may apply the Coupon code during the check-out process. After completing the shipping option page, you will find the "Coupon Code" column at the right hand side along with the total amount of your order (please check the image below). Then enter the coupon code and click on the "Apply" button to complete the process.

Ans: Back2back order refers to the stock that is not ready in our store, but it could be available from the supplier. We will accept the order for Back2back items and will check the stock availability from the supplier or other sources.  If we failed to get the item and we will fully refund the payment to the bank account given. P.S. Back2back order will take up 5-7 working days to confirm the product availability.
Ans : Pre-order refers to purchase the items that are yet to be released in advance. Pre-order ensure customer to receive the item in the first batch of stock.
Ans: Yes, we only accept full payment for Pre-Order. We do not accept partial payment or deposit for Pre-order.
Ans: No, you don't need to. You can place the order and checkout as a guest, but we strongly encourage customer to register an account for the purpose of payment record tracking. 


Ans: No, we do not reserve item that is not paid in full amount. 
Ans: There is no time frame limit for offline payment order, but we strongly encourage to complete the payment as soon as possible to prevent the item purchased by other customers. As we are on a First Come(Pay), First Serve basis. 
Ans: Yes, as long as the order is yet to dispatch. You can request for item exchange(preferably request through WhatsApp for faster response); However, if the parcel is dispatched, then we are not able to exchange the item for you.
Ans: We accept online payment via credit card or debit card, online bank transfer and PayPal. You can refer HERE to find out more information about the payment methods.
Ans: Yes, you can select "Cash Deposit or Bank Transfer to Gundam.my Account" as your payment method when you submit your order, the system will show you the bank account information for you to proceed the payment.
Ans: You will have to Bank in extra and we will refund the balance through bank transfer to your provided bank account. For the example, your payment is RM202.00, in this case, you could bank in RM210.00 and we will refund the balance of RM8.00 to your account afterward.
Ans: You can update the payment information online at http://www.gundam.my/payment-update.php or WhatsApp the bank in slip to our support number 018-988 2022.
Ans : We charge flat rate for our delivery, RM8.00 for Peninsular, and RM12.00 for East Malaysia.
Ans: We use hard cover boxes for all our delivery to avoid damage to the item, kindly refer to the picture below of our packaging.


Ans: All ready stock orders will be dispatch within 24 working hours. Courier will takes up to 
2-3 working days to deliver the parcel to West Malaysia; 
3-5 working days for small parcel(POSLAJU) and 
7-14 working days for bigger parcel(POS MALAYSIA AIR PARCEL) to East Malaysia. 
P.S. Working days exclude Weekends and Public holidays.
Ans: An Email and SMS of courier tracking code will be sent, once your parcel is dispatched. You can track the delivery status at the courier service portal. Below are the courier service portal URL.
Poslaju : www.poslaju.com.my
ABX : www.abxexpress.com.my
E-Parcel : www.pos.com.my
Ans: No, we will wait until the Pre-Order item(s) arrived, then only we sent out the items in one parcel. However, you can request to deliver the ready stock items first, but we will charge you additional shipping fee of RM8 for West Malaysia and RM12 for East Malaysia.


Ans: The postman will leave you a notice to call for re-arrange the delivery; Or the postman will delivery your parcel on the next day. If you notice the parcel is not deliver, you can choose self collect at the post office.
Ans: Yes, you can select "Custom Shipping Charge to Oversea" as the shipping method when submit your order. Shipping fees will be calculated based on your parcel size and weight. We will update you the total shipping fee through Email, once we have calculated the final parcel weight. In case, if you think the shipping fee is too expensive, you can request to cancel the order and we will issue a full refund to you.


Ans: You can contact our customer service by providing picture of the parcel. Then we will verify and proceed to resend the item to you. You can check out the return and refund policy at HERE.
Ans: First, login to your Gundam.my account. Then proceed to the order records and click on the confirm button of the items that you have received to complete the update process.



Ans: Yes, we will definitely restock the out of stock product, but it depends on when the manufacturer (Bandai /etc) open reproduction of the product.
Ans: Yes, our Gundam modelling kits are 100% genuine products from Bandai authorized distributor in Malaysia. However, there are some products that are manufactured by third parties and it's clearly indicated on the product page.
Ans: Yes, we could help to assemble the Gunpla, but it will be an additional charge. Please contact our customer service for further inquiries.
Ans: Before start to assemble the kit, we strongly recommend builders to prepare the following tool kits. 


Next, follow the instruction on the manual book to cut down the parts step by step.


After cutting down the parts, please follow the instruction to assemble the parts, make sure the attachment point of the part match each other.




Additionally, with the assist of the pliers tools, it makes the sticker easier to apply.



Lastly, try out different posing of your Gunpla or refer to the instruction sample picture as the reference to take some stylish posture images.


Ans: There are 2 types of Gundam Marker for painting and panel lining. In addition, there are another 4 more types of Gundam Marker are used for weathering. Each type of the marker is designed for different usage. So the level of finish improves, if you use them according to the purposes that they were intended for.

GUNDAM MARKER FOR PAINTING

The marker for painting uses good color smooth alcohol type paint, with a flat core pen point that is capable of painting everything from big open surfaces to tiny parts.

GUNDAM MARKER FOR PANEL LINING (ULTRA THIN PEN POINT)

The panel line markers are oil-based type paint marker with an ultra thin fine point marker for filling in the panel lines on plastic models. Over marks can be cleaned up with a normal eraser.

GUNDAM MARKER FOR INK DRAWING (WIPE OFF TYPE)

The ink drawing brush marker is most suitable for painting even finer engraved parts. The pen point is a brush type and special water-based ink is used, so it can be applied on any kind of base coat and paint run off can be wiped off.

GUNDAM MARKER FOR WEATHERING

If you want a realistic finish, you should use a weathering marker especially for weathering painting. This is a water-based marker, so you can weather the parts without affecting the base. There is a wipe off type and paint type available for a realistic finish.

GUNDAM MARKER REMOVER

The eraser pen cleans up paint run off quickly just like a rubber eraser. By rubbing over the area run off, excess paint is dissolved and cleared.

Tips of Using Gundam Marker

1) Shake painting and weathering markers well with the cap on before usage.


2) When using for the first time or when ink does not come out smoothly, press on the pen point. Be careful not to crush the tip.




Ans: No, we do not supply stock to re-sellers. We sell directly to end users only.