Ans : Gundam.my is owned by a Malaysia registered company Greenomic Commerce Sdn. Bhd (1074327-U). All transaction is governed and protected by Malaysia business law.
Ans : No, we don't have retail shop, but we have office at Ampang, and you can come to buy direct from us.
Ans : Our office address :
Greenomic Commerce Sdn Bhd
No. 11-1, Jalan Indah 1,
Taman Dagang Permai, 68000 Ampang
[ Melyssa Seafood Upstair ]
You may click HERE to check our location.
Ans : We open from 9:30am to 6:30pm from Monday to Friday, and from 10:00am to 1:00pm in Saturday. Sunday and Public Holiday are close.
Ans : COD only available at our Ampang office, and no credit card facility in our office. We strongly recommend our customer to make an order online first, and select "Self Collect at Gundam.my Ampang Office" to avoid shipping fee charges.
Ans : You may apply the Coupon code during check-out process, after completed your shipping address and selected the shipping method, at the payment method option page, you will see the "Coupon Code" box at the right side with the total amount of your order (check the figure below). Then keyin the Coupon code you have and click "Apply".
Ans : Back2back order means we don't have instant stock for the item, but we accept your order and will get the item from our supplier after you make the order, back2back order normally will take 5-7 working days for delivery. If we are unable to get the item for you, we will do fully refund.
Ans : Pre-order means the item are not release and will be release in the near future, and we allow our customer to make a booking for that item first.
Ans : Yes, we only accept full payment for Pre-Order, no partial payment or deposit for pre-order.
Ans : No need register first before order, you can just order and checkout as a guest.
Ans : No, we do not reserve item if it is not paid in full amount.
Ans : There is no time frame for offline payment order, but we suggest you to complete the payment as soon as possible to prevent somebody else to purchase the same stock, as we do not reserve any stock for offline payment order. We follow first come(PAY) first serve basis.
Ans : Yes, as long as the order has not dispatched yet, you can still inform us for exchange(preferably WhatsApp for faster response); However, if the parcel has dispatched, then we are not able to exchange it for you.
Ans : We accept online payment via credit card, online bank transfer and paypal. You may refer to our payment info page for more information about the payment.
Ans : Yes, you can select "Cash Deposit or Transfer To Gundam.my Account" as your payment method when your submit your order, the system will show you the bank account information for you to do the payment.
Ans : You will have to Bank in extra, and we will refund the balance by bank transfer to your provided bank account. For example, your payment is RM202.00, in this case, you could bank in RM210.00 and we will refund RM8.00 to you later.
Ans : You may update the payment information online at http://www.gundam.my/payment-update.php or whatsapp the bank in slip to our support number 018-988 2022 .
Ans : We charge flat rate for our delivery, RM8.00 for Peninsular, and RM12.00 for East Malaysia.
Ans : We use hard cover boxes for all our delivery to avoid damage on the item, kindly refer to the picture below for our packaging.
Ans : All ready stock orders will be dispatched within 24 working hours. Courier will takes 2-3 working days to deliver your parcel for West Malaysia; 3-5 working days for small parcel(POSLAJU) and 7-14 working days for bigger parcel(POS MALAYSIA AIR PARCEL) to East Malaysia.
Ans : We will email and sms the courier tracking number to you after the dispatched. You may check the delivery status at the courier service portal. Below are the courier service portal URL.
Ans : No, we will keep the ready stock item(s) for you first, and wait until those pre-order item(s) arrived, then only send out your order in one parcel.
Ans : The postman will leave a notice for you to call the courier service to re-arrange the delivery for your parcel; Or you may keep track on the tracking status and self collect at the post office if you noticed the parcel is not delivered.
Ans : Yes, you may select "Custom Shipping Charge to Oversea" as shipping method when submit your order. Shipping fees will be calculate based on your parcel size and weight and will inform you thru email. In case if you feel the shipping fees is too high, you may request to cancel your order and we will make a full refund to you.
Ans : You may take the photo of the parcel you received and email / whatsapp to us, then we will verify and proceed to resend the parcel to you. You may check out our return and refund policy HERE.
Ans :Yes, we will restock those "No stock" products, but it will depends when the manufacturer (Bandai / etc) reproduce the item.
Ans : Yes, our Gundam modelling kits are 100% genuine products from Bandai authorized distributor in Malaysia. However, there is also some products which is manufactured by third party and its clearly indicated on the product page.
Ans : Yes, we could help you to assemble the Gunpla, but it will be an extra charges. Please contact our customer service for further information.
Ans :

Before Installation, please prepare the toolkit and read the image friendly manual book for easier installation later.

Follow the instruction on the manual book, cut down the necessary parts.

After cutting down the parts, please follow the instruction manual book to install the part, make sure the attachment point of each part match.

Using the pliers can ensure the easier sticker process.

Try different posing on the gundam, refer to the manual book picture as a reference. Take Picture.

Ans :

There are 2 types of Gundam marker for painting and ink drawing and 4 types for weathering. Each type is designed for a special use, so the level of finish improves if you use them according to the different purposes they were intended for.


The marker for painting uses good color smooth alcohol type paint, with a flat core pen point that is capable of painting everything from big open surfaces to tiny parts.


The ink drawing markers are oil-based markers with an ultra thin pen point, which is used for painting engraved parts. It fixes really well and provides a realistic finish easily.


The ink drawing brush marker is most suitable for painting even finer engraved parts. The pen point is a brush type, and special water-based ink is used, so it can be applied on any kind of basecoat and paint run off can be wiped off.


If you want a realistic finish, you should use a weathering marker especially for weathering painting. This is a water-based marker, so you can weather the parts without affecting the base. There is a wipe off type and paint type available for a realistic finish.


The eraser pen cleans up paint run off quickly just like a rubber eraser. By rubbing over the area run off, excess paint is dissolved and cleared.

Tips of Using Gundam Marker

1) Shake painting and weathering markers well with the cap on before usage.

2) When using for the first time or when ink does come out smoothly, press on the pen point. Be careful not to crush the tip.

Ans : No, we do not supply stock to re-sellers, we only sell direct to end users.
Ans : No, we do not.